All orders are taken through our Website www.designyouraddressplaque.com a branch of Ebox Media Ltd. Upon receipt of payment via our secure online payment service hosted by WORLDPAY Ltd, we will send a confirmation by email to the email address provided by the customer on checkout confirming receipt of the order and providing estimated dispatch time.
Orders will be made as per the proof on the confirmation email. www.designyouraddressplaque.com must be informed by email, of any errors or changes required by the customer within 24hrs of receipt of the confirmation email.
Delivery of the confirmation email is not guaranteed it is the customers responsibility to notify www.designyouraddressplaque.com of non-receipt.
Orders will be made as per the proof on the confirmation email. The finished product may differ from that shown in the proofed image due to fabrication limitations.
Due to Visual translation from a digital image to real products and the use of natural materials any colors, shapes and sizes may be different from that shown on the website.
All sizes quoted on the website are approximate and may vary.
It is the customer’s responsibility to ensure all details including the substrate, shape, size, layout, text and font are correct before proceeding to checkout and payment.
We reserve the right to alter the customer’s design without notice if we feel that production may be hindered due to sizing or layout limitations.
Laser engraved slate plaques are a natural product and as such the engraving color will vary between 'grey' and 'off white', in addition, the slate plaque engraving will darken with prolonged water exposure but will return to its original color once dried. We are able to seal the slate plaques in order to avoid this happening, please advise if you require this free service on purchase.
"Laser engraving, and laser marking, is the practice of using lasers to engrave or mark an object. The technique does not involve the use of inks, nor does it involve tool bits which contact the engraving surface and wear out. These properties distinguish laser engraving from alternative engraving or marking technologies where bit heads have to be replaced regularly or inks have to be used". (Wikipedia 2012)
All payments made on the website are taken by WORLDPAY Ltd, a subsidiary of the RBS Group.
All credit card payments received are encrypted when the order is placed using 128 bit encryption SSL Secured.
No customer credit card numbers are viewed or stored.
www.designyouraddressplaque.com aims to dispatch all orders within 14 business days. If this is not possible we will contact you to notify you of the delay and inform you of a revised dispatch date.
Orders will be sent to the delivery address provided at checkout unless we are notified before dispatch via email.
Our missing items policy will be in line with that of the carrier of the Item. Items that have not been delivered after 30 business days should be reported and we will take action to resolve the problem. This may include a request to provide an alternate shipping address.
All Items are shipped via USPS or with a recognized courier service.
If an item is returned due to attempted delivery the customer will be responsible for any additional fees incurred and return costs.
All Shipping costs are specified on payment and in our FAQs section.
All of our plaques are individually personalized to the customer’s specifications and, as such are not eligible for return refund or exchange. So please read the product description carefully and view our extensive photo gallery to ensure you receive the product you are expecting.
Any claims for faulty or incorrect products requiring replacement must be accompanied by photographic evidence for confirmation purposes.
Goods received damaged in transit will be replaced as soon as possible upon receipt of a confirmation image.
Ebox Media Ltd reserves the right to cancel the contract at any time.
Each plaque will be made to the customer’s specification.
www.designyouraddressplaque.com is not responsible for any spelling mistakes or typographical errors made by the customer.
If an order is not made to the cutomers specification, they have a right to cancel the contract, return the goods at the customer’s expense and receive either a full refund or replacement goods.
All of our products carry a 12 month guarantee subject to our terms and conditions.
Any claim under the guarantee must be accompanied by visual evidence before any settlement can be authorized.
www.designyouraddressplaque.com and Ebox Media Ltd will not disclose buyer’s information to any 3rd parties. Nor will they store any sensitive information.
The customer shall indemnify and keep indemnified Ebox Media Ltd and www.designyouraddressplaque.com against all claims, costs, demands and expenses against the Company or any of its employees, howsoever incurred, arising out of the printing or distribution by the Company of any matter that is or may be unlawful, criminal, tortuous or libellous, or that infringes or may infringe any copyright, patent or design.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance.
The Contract will be governed by the laws of the United States Of America and the parties to the Contract submit to the jurisdiction of the US Courts.
None of the above Terms and Conditions affects your statutory consumer rights.
All images, designs, data and text are the reserved property of Ebox Media Ltd and www.designyouraddressplaque.com
Any copyright infringement of the site and/or any of its contents will be reported to the appropriate body and dealt with in accordance of the law.