Frequently Asked Questions
How long does it take for my address plaque/s to be made?
All of our address plaques are made to order and we aim for all orders to be dispatched within 14 business days.
How will my address plaque be sent?
All of our address plaques are carefully wrapped and packed in a protective box. We use the USPS for our deliveries.
Will my plaque arrive ready to install?
Yes, our plaques are sent pre-drilled and have accompanying fittings so you can install your plaque straight away.
How do I clean my plaque?
Each material is different so please refer to the fitting instructions for more details.
Do you guarantee your products?
Yes we offer a 12 month guarantee on all purchases*
* Subject to terms and conditions
What if I change my mind after ordering or receiving my plaque?
Due to the bespoke personalized nature of our products we are unable to cancel orders once they have been put into production. If you change your mind please contact us immediately and we might be able to stop your order before it goes into production.
My sign has arrived damaged what should I do?
Unfortunately plaques do occasionally get damaged in transit. Please inform us as soon as possible and we will arrange to dispatch a replacement within 48hrs.
My plaque has not arrived?
On rare occasions items do go missing in the post, if you have not received your sign within 30 business days from date of dispatch please notify us and we will take action to resolve the problem.
I live outside of the US, Can I purchase a sign.
Yes, we ship to the entire USA and Canada with no additional shipping charges.
How can I pay?
Our website has a secure payment service hosted by WORLDPAY (RBS). We accept all major credit cards and also PAYPAL payments.
What are the shipping costs?
We send the vast majority of our signs for a base rate price of $9.99. Some larger signs must be sent via courier due to weight restrictions and will attract additional charges, We will notify you if this charge applies to your order throughout the ordering process and at checkout.